Dead ended in the phone mazes. So I have contacted Dr. Natale's office, Dr. Santangeli"s office, and Dr. Lakkiready in Kansas. I am trying to find one to do an ablation for me, as I have been in 100% afib since July. (My heart rate is not alarming - around 72 bpm) They all asked me to forward my medical records from my cardiologist. I did so, and now I wait. I called my cardiologist's records department, and they confirmed this info was sent on November 9. So I assumed these offices would be contacting me once received. When that did not happen for two weeks, I tried calling them back to see if they had received, and/or if further action was needed on my part. Long story short, there is no option in the phone maze for that. I have to leave messages on the machines of who I hope is the most relevant choice in the maze. Several days with no responses. Dr. Lakkireddy's office left a message for me to call someone back, but she only left the general 800 number and no extension. Dr. Santangeli's office said no one is available to take my call, please try again later. So what does anyone think? Will the offices automatically call be back once they review my record? Or do I need to stir the pot somehow? Dr. Lakkireddy's voicemail message cautions against leaving multiple messages, because it only slows things down. https://www.afibbers.org/forum/read.php?9,200533,200533#msg-200533 Tue, 22 Sep 2026 22:44:01 +0000 Phorum 5.2.23 https://www.afibbers.org/forum/read.php?9,200533,200549#msg-200549 Re: Dead ended in the phone mazes. https://www.afibbers.org/forum/read.php?9,200533,200549#msg-200549
Steve
Klein, Tx]]> JAYHAWK AFIBBERS FORUM Wed, 26 Nov 2025 12:17:39 +0000 https://www.afibbers.org/forum/read.php?9,200533,200537#msg-200537 Re: Dead ended in the phone mazes. https://www.afibbers.org/forum/read.php?9,200533,200537#msg-200537
Quote
nonthumper
I assume the protocol is someone will read my record at some time, and then the office will give me a call.

Yep! That's pretty much how it works. I didn't hear from Natale's office for almost two months after first contact. But once you come up on the top of their list, you'll start hearing from them, most likely multiple times by both phone and email.]]> Carey AFIBBERS FORUM Tue, 25 Nov 2025 01:44:54 +0000 https://www.afibbers.org/forum/read.php?9,200533,200536#msg-200536 Re: Dead ended in the phone mazes. https://www.afibbers.org/forum/read.php?9,200533,200536#msg-200536
I assume the protocol is someone will read my record at some time, and then the office will give me a call.]]> nonthumper AFIBBERS FORUM Tue, 25 Nov 2025 00:16:30 +0000 https://www.afibbers.org/forum/read.php?9,200533,200534#msg-200534 Re: Dead ended in the phone mazes. https://www.afibbers.org/forum/read.php?9,200533,200534#msg-200534 Carey AFIBBERS FORUM Mon, 24 Nov 2025 21:57:49 +0000 https://www.afibbers.org/forum/read.php?9,200533,200533#msg-200533 Dead ended in the phone mazes. https://www.afibbers.org/forum/read.php?9,200533,200533#msg-200533
They all asked me to forward my medical records from my cardiologist. I did so, and now I wait. I called my cardiologist's records department, and they confirmed this info was sent on November 9.

So I assumed these offices would be contacting me once received. When that did not happen for two weeks, I tried calling them back to see if they had received, and/or if further action was needed on my part.

Long story short, there is no option in the phone maze for that. I have to leave messages on the machines of who I hope is the most relevant choice in the maze. Several days with no responses. Dr. Lakkireddy's office left a message for me to call someone back, but she only left the general 800 number and no extension. Dr. Santangeli's office said no one is available to take my call, please try again later.

So what does anyone think? Will the offices automatically call be back once they review my record? Or do I need to stir the pot somehow? Dr. Lakkireddy's voicemail message cautions against leaving multiple messages, because it only slows things down.]]> nonthumper AFIBBERS FORUM Mon, 24 Nov 2025 20:49:47 +0000